Customer Service Associate

Location: Remote from the Philippines. Working hours after training are 5:00 AM–2:00 PM Philippine Time, Monday to Friday. Training lasts approximately 1–2 months and runs from 9:00 PM–6:00 AM Philippine Time, Monday to Friday.

Salary: $550–$700 monthly base, depending on experience, plus an $80 night shift allowance.

Company

hirify.global is a New York-based custom apparel startup supporting student entrepreneurs with working capital, training, and business operations assistance.

What you will do

• Respond to customer inquiries through email, chat, text, and phone.
• Resolve customer issues accurately while following company policies and service standards.
• Document customer interactions and maintain ownership of tickets through resolution, follow-ups, and handoffs.
• Meet performance metrics including quality scores, response time, resolution time, and tickets per shift.
• Collaborate with Sales, Operations, and Production to support customer needs.
• Identify recurring issues and contribute to process improvements.

Requirements

• At least 1.5 years of experience in customer support, client services, or a similar customer-facing role.
• Strong written and verbal communication skills with a professional brand voice.
• Attention to detail, organization, problem-solving, and critical-thinking skills.
• Ability to manage multiple conversations, work independently, and escalate issues when necessary.
• Basic experience navigating CRM, ticketing systems, spreadsheets, and other data systems.
• Comfort working in a fast-paced, metrics-driven environment.

Culture & Benefits

• Remote work with weekday shifts aligned to Philippine Time.
• Paid two-month sabbatical for eligible employees.
• Performance expectations emphasize customer-first decisions, reliability, accountability, and continuous improvement.
• hirify.global does not charge candidates any fees during the hiring process.
• Equal employment opportunity practices support applicants from diverse backgrounds.