Client Services Rep 1 (Speaker Bureau Logistics)

Location: Taguig City, Philippines; frequent onsite reporting may be required depending on business needs. Ability to work during US standard business hours is required.

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for life sciences and healthcare organizations.

What you will do

• Plan and coordinate logistics for compliant in-person, hybrid, and virtual Speaker Bureau meetings.
• Secure venues and confirm venue compliance, negotiated rates, and client business rules.
• Plan food and beverage requirements for sales representatives, speakers, and attendees.
• Review and secure audio-visual services and coordinate confirmations with meeting planners.
• Maintain documentation, task deadlines, service-level deliverables, and timely stakeholder communication.
• Identify and escalate issues that may create meeting compliance risks while managing multiple meetings simultaneously.

Requirements

• At least 2 years of event planning and/or customer service experience, or equivalent.
• Previous experience serving US clients, preferably in phone-based customer service.
• Bachelor's degree.
• Proficiency with Microsoft Office, Outlook, PC applications, and phone or CRM systems.
• Strong customer service, communication, organization, multitasking, analytical, and problem-solving skills.
• Ability to work US standard business hours and report onsite frequently when required.

Nice to have

• Relevant events or meeting planning experience.
• Pharmaceutical industry experience.
• Knowledge of SharePoint, Salesforce, Smartsheet, Twilio, and related technologies.
• Familiarity with US cultural norms and practices.

Culture & Benefits

• Work in a fast-paced team environment with opportunities to work independently.
• Use company-provided dual monitors and a suitable home workspace when working remotely.
• Maintain accurate work-hour records in Sprout and PSA.
• Flexible scheduling or extended hours may be needed during peak seasons to meet client needs.