Resident Support Coordinator (Property Management)

Location: Offshore Philippines Team; hybrid role

Salary: $5 per hour

Company

hirify.global provides resident, leasing, property management, and short-term rental operations support.

What you will do

• Handle incoming resident, leasing, and short-term rental guest calls through Maynard Voice.
• Respond to emails, text messages, and other inquiries, resolving routine questions and escalating complex or urgent matters.
• Support residents with home, account, community, property procedure, and maintenance-related questions.
• Provide approved information to prospective renters about availability, unit features, rental criteria, applications, tours, and move-in processes.
• Assist short-term rental guests with availability, bookings, reservations, check-in, check-out, and stay-related concerns.
• Create support tickets in Tiktik, document interactions in Maynard CRM, and coordinate requests with property, leasing, maintenance, housekeeping, and rental operations teams.

Requirements

• Availability for a flexible 40-hour schedule, including rotating weekends.
• Excellent written and verbal English communication skills.
• Strong organization, attention to detail, reliability, and accountability.
• Ability to manage multiple conversations, work independently, and follow established escalation procedures.
• Comfort learning CRM, ticketing, leasing, booking, and other software platforms.
• Basic computer proficiency and a stable remote-work setup.

Nice to have

• Previous experience in customer service, hospitality, sales, leasing, property management, short-term rentals, or call centers.

Culture & Benefits

• Entry-level role with a defined career path.
• Training provided on company systems, workflows, resident support, leasing, and guest service.
• Opportunities for cross-training and advancement into Resident Support Specialist, Leasing Specialist, or operations roles.
• Collaborative work with US-based and remote team members.