CRM Administrator (Salesforce or Zendesk)

Location: Manila, Philippines; hybrid working arrangement with 2 days working from home and office presence in Ortigas.

Company

Develops real estate software that supports property and community operations.

What you will do

• Administer and maintain Salesforce and Zendesk support platforms.
• Maintain system health, data integrity, workflows, users, queues, and cases across global support operations.
• Support system changes, enhancements, configuration updates, and AI initiatives.
• Troubleshoot platform issues and escalate complex problems to the appropriate teams.
• Maintain process documentation and support audits of system usage against global standards.
• Generate operational reports, dashboards, and data analysis related to productivity and support KPIs.

Requirements

• 1–4 years of experience in systems administration or support operations.
• Hands-on experience with Salesforce and/or Zendesk in a support or service environment.
• Experience administering users, workflows, queues, or cases in CRM or support platforms.
• Strong attention to detail, organization, written communication, and analytical skills.
• Ability to follow defined processes, identify improvement opportunities, and collaborate across support, application, and IT teams.
• Experience with support KPIs, SLAs, case management, reporting, and data validation.

Nice to have

• Exposure to Freshdesk or Amazon Connect.
• Experience supporting SaaS or enterprise software support organizations.
• Basic experience with self-service or knowledge workflows.

Culture & Benefits

• Hybrid working arrangement with 2 days working from home.
• HMO coverage with free dependent coverage upon hire.
• 20 annual leave days, including 5 credits convertible to cash.
• 24/7 access to office gyms in Ortigas and Makati.
• Career growth opportunities in a diverse and supportive work environment.