Senior Account Manager (FX)

Location: Milan or Rome, Italy

Company

hirify.global provides technology-led commercial payment solutions, foreign exchange, risk, and compliance services to more than 26,000 customers across 200 countries and territories.

What you will do

• Manage a portfolio of SME and corporate customers across Italy.
• Build trusted relationships with customer stakeholders and act as the primary point of contact.
• Conduct customer reviews, address enquiries, coordinate issue resolution, and support retention and renewals.
• Identify and support upsell, cross-sell, referrals, and account expansion opportunities.
• Coordinate with Customer Care, Compliance, Credit, Operations, Finance, Implementation, sales, and business development teams.
• Monitor account performance, customer activity, forecasts, service adoption, CRM data, and market developments.

Requirements

• Bachelor’s degree in Business, Finance, or a related field, or equivalent education and experience.
• 3–5 years of experience in account management, customer success, relationship management, sales, or a related customer-facing role.
• Strong knowledge of FX products and markets, including FWD, Flexi, and Options.
• Experience building relationships across multiple stakeholder groups and supporting retention, renewals, or account growth.
• Strong communication, presentation, interpersonal, problem-solving, organizational, and prioritization skills.
• Ability to work independently and manage multiple priorities in a remote environment.

Nice to have

• Experience working across different European markets, cultures, and business environments.

Culture & Benefits

• Flexible and collaborative working environment.
• Competitive salary and performance-based bonus opportunity.
• Comprehensive corporate benefits.
• Career growth and development opportunities within a global organization.
• Inclusive culture that values diverse backgrounds and perspectives.