Customer Support Technician (Property Claims)

Location: Stoke, United Kingdom; hybrid workplace

Company

hirify.global is a professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated clients with claims, risk, transformation, and technology solutions.

What you will do

• Support dedicated adjusters in managing adjuster-led property claims, including claims exceeding £25,000.
• Manage an independent caseload within agreed delegated authority levels.
• Handle inbound and outbound communication with customers, suppliers, clients, and policyholders.
• Review and issue accurate claims reports and complete related administration.
• Resolve customer queries and complaints while coordinating suppliers and monitoring progress.
• Support technical claim decisions and contribute to effective outcomes for all parties.

Requirements

• At least 2 years of experience in property claims management.
• Strong written and verbal communication skills with a wide range of stakeholders.
• Ability to manage caseloads autonomously within delegated authority levels.
• Ability to deliver results in a fast-paced environment.
• Ability to contribute to claim reserving and reserve movement decisions.

Nice to have

• Experience reviewing scopes of work and identifying errors, omissions, or missed items.

Culture & Benefits

• Permanent full-time employment with flexible working.
• 25 days of holiday, increasing with length of service.
• Pension with 5% employee and 5% employer contributions.
• Professional qualification funding, leadership training, and learning opportunities.
• Life assurance, enhanced family leave, employee assistance, wellbeing support, and flexible benefits.
• Discounts, cycle-to-work and lease car salary-sacrifice schemes, and charitable volunteering opportunities.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring decision.