Customer Support - Guernsey

Location: Guernsey, with a hybrid working pattern requiring at least two days per week or 40% of working time in the office

Salary: £34,726 per year

Company

A UK banking group focused on transforming financial services, investing in technology, workplaces, and colleague development.

What you will do

• Support external customers and stakeholders through branch, conversational banking, and telephony services.
• Build customer relationships, identify financial and service needs, and provide timely, professional assistance.
• Resolve routine and complex enquiries using established procedures and sound judgement.
• Support fair outcomes, including for vulnerable customers, and make appropriate referrals.
• Follow policies, procedures, regulatory requirements, and the Code of Responsibility, escalating issues where appropriate.
• Develop knowledge and skills through training, coaching, and learning opportunities.

Requirements

• Enjoy helping people and delivering outstanding customer service.
• Strong relationship-building skills with the ability to establish trust and rapport quickly.
• Customer-first mindset with empathy, care, and integrity.
• Commitment to delivering on promises and achieving positive customer outcomes.
• Collaborative approach to working with colleagues and meeting customer needs.

Culture & Benefits

• Hybrid working with office attendance at least two days per week or 40% of working time.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and lifestyle benefits such as discounted shopping.
• 22 days of holiday plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.
• Workplace adjustments and flexibility support for colleagues with disabilities.