Senior Client Delivery Administrator (Banking)

Location: Isle of Man, with hybrid attendance in the office at least two days per week or 40% of working time

Salary: £28,776–£30,290 per year

Company

hirify.global is a UK financial services group transforming its technologies, workplaces, and customer services.

What you will do

• Manage customer activities from initial enquiry through completion.
• Process client instructions and review accounts and case information against Group policies and procedures.
• Prepare and check customer correspondence, including letters and account-related communications.
• Support branch and telephone banking colleagues with accurate information and assistance.
• Identify when additional action is required to achieve fair customer outcomes.
• Share information and insights with colleagues and supporting departments to support decision-making.

Requirements

• Strong organisational and time management skills with the ability to prioritise workloads.
• Customer-focused approach and commitment to high-quality service.
• Excellent interpersonal and communication skills.
• Ability to collaborate effectively with customers, colleagues, and supporting departments.
• Proactive approach, willingness to learn, and commitment to continuous improvement.
• Ability to understand customer needs and identify suitable products, services, or support.

Culture & Benefits

• Hybrid working arrangements with workplace adjustments available for colleagues with disabilities.
• Pension contribution of up to 15%.
• Annual performance-related bonus and share schemes, including free shares.
• 22 days of holiday plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.
• Flexible lifestyle benefits, including discounted shopping.