Senior Onsite Coordinator

Location: Customer location, United Kingdom; three days per week onsite in Cannock, Staffordshire. Work may occasionally be required from hirify.global offices or customer sites within a reasonable geographic area of the home address.

Company

hirify.global builds telecommunications networks and connectivity services for businesses and communities across the UK, including 5G, AI and Internet of Things solutions.

What you will do

• Act as the dedicated onsite contact for a corporate customer, building trusted relationships and delivering a strong customer experience.
• Manage account activities including order processing, billing queries, customer records and day-to-day administration.
• Advise customers and end users on devices, tariffs, network services and billing.
• Produce reports and analysis to identify trends, improve services and support cost-saving opportunities.
• Collaborate with customers, Credit Control and internal teams to resolve issues and improve service delivery.
• Support device management, equipment distribution, network migrations and VIP user requirements.

Requirements

• Experience building and maintaining relationships with customers, end users and stakeholders.
• Strong organization skills with the ability to manage competing priorities and maintain accurate records.
• Interest in mobile devices and understanding of their features, benefits and customer applications.
• Strong analytical skills, including the ability to interpret management information and reporting.
• Collaborative, proactive and solutions-focused approach to issue resolution and service improvement.
• Availability to work full time, 37.5 hours per week, with three onsite days in Cannock, Staffordshire.

Culture & Benefits

• Up to 28 days of annual leave plus bank holidays.
• Bonus, pension plan, discounts and vouchers.
• Paid time for charity work and access to learning tools.
• Parental leave policies and benefits that can be personalized for employees and their families.
• Employment is subject to criminal (DBS) and financial background checks due to Financial Conduct Authority regulation.

Hiring process

• Recruitment may include online assessments and interviews.
• Background checks are required before employment, including DBS and financial checks.