Customer Support Associate

Location: Remote in the Philippines; working hours are 8AM–5PM EST, five days per week with two consecutive days off.

Salary: $700 per month

Company

hirify.global supports SeatGeek, a technology platform that simplifies ticketing and helps fans access live-event experiences.

What you will do

• Support SeatGeek customers by phone, email, and live chat.
• Resolve questions about ticket purchases, delivery, transfers, account access, payments, refunds, and event changes.
• Investigate customer concerns using SeatGeek systems, policies, and internal resources.
• Provide clear, empathetic support during urgent or frustrating situations and take ownership of resolutions.
• Document interactions accurately, escalate issues when needed, and share recurring concerns with the Team Lead.
• Participate in coaching, quality reviews, training, team meetings, and continuous improvement activities.

Requirements

• At least two years of customer support, customer service, contact-center, or other customer-facing experience.
• Strong spoken and written English and experience supporting customers through phone, email, or live chat.
• Strong problem-solving skills, attention to detail, reliability, punctuality, and ownership.
• Ability to remain calm during difficult conversations, manage multiple priorities, learn new systems, and apply feedback.
• Availability to work 8AM–5PM EST, five days per week, with two consecutive days off.
• Residence in the Philippines and compliance with SeatGeek and Frontier information-security and workspace requirements.

Culture & Benefits

• Full-time remote working arrangement.
• Reliable computer, high-speed primary internet, dependable backup internet, quiet workspace, and headset required.
• Work with a new collaborative team focused on ownership, transparency, and continuous improvement.
• Support sports, concert, theater, and other live entertainment experiences.
• Full-time two-week training begins October 19, 2026; production is expected to start November 2, 2026 after meeting attendance, knowledge, quality, security, and customer-simulation standards.