Customer Service Specialist (Cantonese)

Location: Ayala, Makati City, Philippines

Company

hirify.global is a multinational energy company operating across the global energy sector, with shared services and customer support operations in the Philippines.

What you will do

• Handle customer enquiries by phone and email concerning fuel cards, loyalty cards, digital applications, account maintenance, transactions, disputes, and billing statements.
• Manage complaints, escalations, case resolution, and feedback related to fuel retail services, petrol stations, promotions, and product quality.
• Process StarCard applications, account creation, card and coupon delivery, Autopay coordination, and customer documentation in cooperation with Hong Kong stakeholders and banks.
• Manage rebates, discounts, tax-exemption adjustments, retail price changes, commissions, incentives, reconciliations, and key-account support.
• Compile sales reports, daily and month-end summaries, loyalty reporting, operational documentation, and billing-related records.
• Maintain compliant cloud document filing and support digitization initiatives and other evolving business requirements.

Requirements

• Bachelor’s degree in a business-related discipline or an equivalent qualification.
• At least three years of work experience, preferably in a Cantonese-centric environment.
• Ability to read, write, and speak Cantonese is required.
• Ability to decipher and accurately translate handwritten Cantonese text into English.
• Strong workflow coordination, meticulous task tracking, and collaboration with Hong Kong stakeholders.
• Flexibility to work during month-end cycles, weekends, and public holidays.

Nice to have

• Additional Mandarin and English proficiency.
• Empathy, patience, and a strong understanding of Hong Kong customer behavior and support needs.

Culture & Benefits

• Work in a global customer service center supporting hirify.global regions across multiple continents.
• Collaborative environment focused on integrity, trust, diversity, inclusion, and safety.
• Opportunities for professional development and career growth within the energy industry.
• Exposure to digitization initiatives and evolving customer service and retail operations.