Team Lead, Broker North America Operations (Insurance)

Location: Mexico City, Mexico; hybrid work with an expectation of working in the office three days per week.

Company

hirify.global provides reinsurance, insurance, and insurance-based risk transfer solutions, helping organizations manage risks such as natural catastrophes, climate change, and cybercrime.

What you will do

• Lead the Broker North America Operations team and oversee daily workflows, resource allocation, service quality, and KPI performance.
• Drive operational excellence through process optimization, continuous improvement initiatives, strategic projects, and eAdmin initiatives.
• Maintain operational risk awareness, RCSA controls, audit requirements, open issues, events, and remediation activities.
• Build relationships with internal and external stakeholders and represent the team in leadership visits, town halls, regional calls, and business engagements.
• Develop a high-performing team through coaching, feedback, performance management, succession planning, mentoring, and career development.
• Support recruitment, interviewing, onboarding, employee integration, and operational continuity during peak periods or critical business events.

Requirements

• Proven leadership experience in operations and the ability to lead through change.
• Strong understanding of operational controls, risk management, governance processes, and KPI management.
• Experience with coaching, performance feedback, talent development, and employee engagement.
• Strategic, solution-focused mindset with strong analytical and problem-solving skills.
• Exceptional communication and stakeholder management skills.
• College degree preferred.

Nice to have

• Experience in reinsurance, insurance, claims, or client-facing operations.
• Experience leading cross-functional or geographically dispersed teams.
• Experience supporting recruitment, onboarding, workforce planning, or succession planning.
• Experience leading employee engagement initiatives or organizational change programs.

Culture & Benefits

• Inclusive and flexible workplace focused on equal opportunities and professional development.
• Culture that encourages fresh perspectives, innovative thinking, collaboration, and sustainability.
• AI-powered tools may support application review, while hiring decisions are reviewed and made by people.