Senior Community Manager

Location: New York City, United States

Salary: $105,000–$115,000 base salary per year, plus eligibility for a 10% annual performance bonus.

Company

Experience by hirify.global is a workplace hospitality brand launched by CBRE, combining real estate scale with an operating model for workplace experience teams across office, enterprise, healthcare, and logistics properties.

What you will do

• Design and execute a dynamic calendar of tenant events focused on community building and engagement.
• Manage event budgets, vendors, onsite execution, reporting, and event marketing.
• Own the tenant experience app, including content, audience management, building notices, adoption strategy, and local partnerships.
• Oversee amenity supplies, inventory, cleanliness, maintenance escalation, and support for leasing presentations.
• Build personalized tenant relationships, manage onboarding, deliver in-suite activations, and run customer sentiment surveys.
• Lead the community team while modeling hirify.global hospitality and service standards.

Requirements

• 5–7 years of experience in community programming, hospitality, or tenant engagement.
• Experience designing and delivering tenant or community programs at scale.
• Experience managing at least one direct report, including goal setting, feedback, and development.
• Strong written communication and experience managing a content calendar, newsletter, social presence, or app content.
• Strong organization, multitasking, tenant relationship, follow-through, and issue-resolution skills.
• Daily in-person visibility and onsite execution in New York City are required.

Culture & Benefits

• Hospitality-led environment focused on making tenants feel connected, seen, and supported.
• Role combines strategic programming with hands-on event and amenity execution.
• Opportunity to influence tenant retention through community programming and service quality.
• Employment is through CBRE, and applications are reviewed by the Experience by hirify.global hiring team at CBRE.
• Eligible for a 10% annual performance bonus.