Billing and Administration Coordinator (IT Support)

Location: Colombo; remote workplace

Company

hirify.global works with an established technology services provider delivering tailored IT support and managed technology solutions to businesses across Australia and New Zealand.

What you will do

• Provide Level 2/3 technical support and resolve complex hardware, software, network, server, and cloud issues.
• Manage escalated incidents, perform root-cause analysis, and provide clear updates to customers and internal stakeholders.
• Administer Microsoft 365, Windows Server, Active Directory, endpoint environments, user accounts, permissions, email, and shared resources.
• Maintain networks, virtualized environments, backup systems, disaster recovery solutions, security tools, and infrastructure performance.
• Contribute to migrations, upgrades, deployments, cloud, security, and technology improvement projects.
• Maintain documentation, identify recurring issues, and support automation, process optimization, and internal standards.

Requirements

• 3+ years of experience in an MSP, IT support, or technical services environment.
• Strong Level 2/3 troubleshooting, escalation management, analytical, and problem-solving skills.
• Experience with Microsoft 365, Windows Server, Active Directory, endpoint environments, cloud platforms, and virtualization.
• Strong networking knowledge covering TCP/IP, DNS, DHCP, VPNs, VLANs, switches, and firewalls.
• Experience with backup, monitoring, security, and remote management solutions.
• Excellent written and verbal communication, customer focus, ownership, and the ability to manage multiple priorities.

Nice to have

• Experience with ConnectWise, Kaseya, or similar PSA/RMM platforms.
• Microsoft, Cisco, CompTIA, or other industry certifications.

Culture & Benefits

• Salary paid in Australian Dollars.
• Medical insurance from day one for the employee and spouse, or parents if unmarried.
• Generous outpatient medical coverage, home office setup allowance, and internet allowance.
• Gym and wellness allowance, mental health and counseling support, and regular team events.
• Reimbursement for industry certifications, rewards and recognition, and an open-door culture.
• Flexible work from home or office, depending on where work is performed best.