Assistant Store Manager I-2 (Retail)

Location: Natick, Massachusetts, USA; onsite retail store role

Base pay: $18.50–$31.50 per hour

Company

Global fashion and luxury retail brand within a portfolio of fashion and lifestyle brands, focused on inclusive design, craftsmanship, and customer experience.

What you will do

• Partner with the Store Manager to achieve sales goals through forecasting, planning, category initiatives, and KPI monitoring.
• Deliver exceptional customer experiences, resolve issues, and represent the brand in the store and local community.
• Recruit, onboard, coach, and develop team members while building a strong talent pipeline.
• Support virtual shopping, clienteling, customer data acquisition, and social media-informed customer engagement.
• Oversee scheduling, payroll, HR processes, loss prevention, visual merchandising, safety, policy compliance, and vendor relationships.
• Collaborate with district and corporate teams on market insights, store strategies, and cross-functional projects.

Requirements

• At least one year of leadership experience in retail or service industries; luxury or fashion experience is preferred.
• Strong customer focus and the ability to perform in a fast-paced environment.
• Ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Proficiency in Microsoft Office and retail systems, with knowledge of omnichannel services and clienteling strategies.
• Strong English proficiency and ability to work nights, weekends, public holidays, peak seasons, and other high-traffic retail days. Ability to regularly lift at least 25 lbs, occasionally up to 50 lbs, and perform physical stockroom and sales-floor duties.

Culture & Benefits

• Inclusive, collaborative, and high-energy retail environment.
• Medical, dental, and vision insurance.
• 401(k), disability insurance, and commuter benefits.
• Paid maternity and paternity leave.
• Tuition assistance and opportunities for employee development.