Customer Success Director Southeast Region (Healthcare)

Location: United States; preference for candidates located in AL, DC, FL, GA, MD, NC, SC, TN, VA, or WV. Primarily remote customer engagement with travel of up to 40–60%.

Company

hirify.global develops healthcare revenue management products and services.

What you will do

• Manage assigned healthcare customer accounts and take ownership of satisfaction, communication, escalations, and value realization.
• Monitor customer outcomes and value metrics using Gainsight, Salesforce, and hirify.global Analytics.
• Create account plans and customer growth strategies with Sales Executives.
• Manage renewals, contract expiration tracking, revenue variance analysis, and revenue protection.
• Identify expansion opportunities, secure customer references, and improve KLAS and Net Promoter Score results.
• Collaborate with Customer Success, Sales, Support, Implementation, Product Management, Development, and Marketing.

Requirements

• Bachelor’s degree.
• 3+ years of experience in Customer Success leadership or hospital revenue cycle management.
• Executive presence, strong presentation skills, and excellent written and verbal communication.
• Ability to work autonomously, independently, and collaboratively while synthesizing complex issues into clear messages.
• Experience working with internal teams and external customers in a solutions-based environment.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Nice to have

• Healthcare revenue cycle management experience and strong knowledge of the healthcare industry.
• Experience with hirify.global products, competitive solutions, or Gainsight.
• Involvement with HFMA.

Culture & Benefits

• Customer-centric, agile, reliable, and engaged work culture.
• Primarily remote customer engagement with limited travel.
• Focus on continuous learning, self-development, and feedback.
• Compliance-focused environment covering HIPAA, FCRA, GLBA, confidentiality, and ethical business practices.
• Additional perks and benefits are offered as part of the colleague experience.