Policy Services Assistant (Insurance)

Location: Hybrid position requiring at least three days per week onsite at the St. Louis Corporate Office in Saint Louis, Missouri, USA. Candidates must be authorized to work in the U.S. without current or future company sponsorship.

Salary: $41,000–$52,500 per year.

Company

Specialty insurance and reinsurance provider with a long operating history and affiliation with a major global insurance group.

What you will do

• Process policy-related transactions and customer requests for the Account Services Department.
• Respond to phone and email inquiries from internal and external customers.
• Prepare required state posting notices and distribute policy documents.
• Maintain accurate records through data entry, scanning, and document processing.
• Coordinate with Claims, Underwriting, brokers, and department colleagues to deliver timely service.

Requirements

• High school diploma or equivalent required.
• Strong customer service, organization, prioritization, multitasking, communication, and attention-to-detail skills.
• Ability to work collaboratively while managing individual responsibilities and following established procedures.
• Experience with Microsoft Office applications and accurate data entry, document processing, and scanning.
• Ability to work onsite at the St. Louis Corporate Office at least 60% of the time, including a minimum of three days per week.
• Current U.S. work authorization without requiring company sponsorship now or in the future.

Nice to have

• Some college coursework.
• Experience in customer service, administrative support, insurance operations, or a related office environment.
• Experience processing documents or data in a fast-paced business setting.
• Ability to learn new systems and business processes quickly.

Culture & Benefits

• Collaborative environment with cross-training and professional development opportunities.
• Health, dental, and vision coverage, health savings accounts, and company-paid life and disability insurance.
• 401(k) match, annual profit-sharing contribution, paid time off, and paid holidays.
• Paid parental and caregiver leave, plus adoption, fertility, and surrogacy benefits.
• Wellness programs, employee recognition, tuition reimbursement, and a hybrid work environment.