Claims Management Associate (SSDI)

Location: Remote or in-office in the United States; must reside in the U.S. Work hours are Monday–Friday, 9:00 a.m.–6:00 p.m. EST.

Salary: $18 per hour

Company

Brown & Brown Absence Services Group provides SSDI advocacy, claims management, talent, and disability advisory services as part of Brown & Brown Insurance.

What you will do

• Interact with clients, colleagues, and government agencies to progress SSDI claims and support positive client outcomes.
• Review claim files, handle inbound and outbound calls, complete applications and claim documents, and communicate with Client Advocates.
• Manage an assigned phone queue while handling multiple shifting priorities.
• Provide patient, efficient, and sensitive service to clients experiencing physical or mental health conditions.
• Build positive client relationships while developing toward the Client Advocate role and independent caseload management.

Requirements

• Strong verbal communication and telephone skills.
• Excellent typing, data entry, documentation, organization, and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Proficiency with Microsoft Office and ability to learn new systems and technology quickly.
• Ability to manage high-volume client interactions and multiple priorities in a fast-paced environment.
• Must reside in the United States and work the required EST schedule.

Nice to have

• 1–2 years of experience managing claims or cases through multi-step processes, preferably in Social Security, disability, or a related field.
• Experience using Salesforce or a comparable case-management or CRM platform.
• Experience handling high volumes of inbound and outbound client interactions.

Culture & Benefits

• Paid mandatory three-week training, with the hire date scheduled for October 13, 2026.
• Laptop and work equipment provided.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Paid time off, holidays, mental health and advocacy services, and partner discounts.