Client Services Professional II (Banking)

Location: In office at 7878 North 16th Street, Phoenix, Arizona, US 85020

Salary: $22.27–$33.43 per hour, plus eligibility for bonus and/or commissions.

Company

hirify.global is a financial services company and a subsidiary of Royal Bank of Canada, serving clients, businesses, and communities through banking products and services.

What you will do

• Handle complex operational issues for clients and bank personnel across deposits, savings, loans, credit cards, checks, CDs, IRAs, and wire transfers.
• Provide first-tier technical and navigational support for online and mobile banking products, digital wallets, and related services.
• Analyze and resolve account problems, process payments and transfer requests, manage service cases, and escalate issues when necessary.
• Respond to complaints, suspected fraud, lost or stolen cards and checks, password issues, and other urgent client concerns.
• Use contact center systems, softphones, ACD, VRU, and related applications while maintaining service levels in a high-volume environment.
• Support marketing referrals, service charge reversals, executive call screening, and compliance with banking policies and regulations.

Requirements

• Bachelor's degree or equivalent.
• At least 1 year of contact center experience.
• At least 2 years of banking experience.
• Knowledge of banking operations, digital banking, cards, deposits, wire transfers, telephone transfers, and payment services.
• Experience with contact center technologies and applications, including ACD, VRU, and softphones.
• Strong written and verbal communication, customer service, independent problem-solving, and multitasking skills.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month following the start date.
• 401(k) company matching contribution.
• Vacation, sick, and volunteer time.
• Tuition reimbursement, training resources, and career mobility support.
• Specialized health and family planning benefits, including fertility and chronic-condition support programs.
• Colleague resource groups supporting networking and community engagement.