Quality & Training Specialist Associate

Location: Primary work location is the Tulsa General Office at 212 East 6th St., Tulsa, OK 74119, United States

Salary: $63,496–$79,369 per year

Company

hirify.global is an energy company focused on delivering safe, reliable, and innovative energy solutions while putting customers first.

What you will do

• Coordinate, facilitate, and evaluate instructor-led and virtual training for Customer Solutions Centers.
• Apply adult learning principles and entry-level instructional design techniques, including interactive activities and job aids.
• Monitor live and recorded customer interactions, score calls using standard rubrics, and participate in calibration sessions.
• Collect learner feedback, attendance, and outcome data; recommend incremental improvements to training materials and delivery methods.
• Maintain learner enrollment, completions, content accuracy, and versioning in the LMS.
• Coordinate training logistics, support change-readiness activities, track small projects, and communicate risks and progress to stakeholders.

Requirements

• Bachelor’s degree in arts or science; alternatively, an associate degree plus two additional years of customer service experience, or a high school diploma/GED plus four additional years of customer service experience.
• Two years of Customer Operations Associate or direct customer service experience.
• Working knowledge of adult learning principles, basic instructional design, customer interaction quality scoring, and standard training tools.
• Ability to manage rosters, schedules, materials, checklists, status notes, and stakeholder communications.
• Ability to work from the Tulsa General Office in Tulsa, Oklahoma.

Nice to have

• Quality and Training Certification.
• Basic awareness of AI-enabled training features, such as generating quiz items or drafting scenarios, with appropriate data-handling practices.

Culture & Benefits

• Full-time employment with comprehensive benefits.
• Customer-first environment focused on listening, responding, and continuous improvement.
• Work includes collaboration with Customer Solutions Center leadership, managers, and supervisors.
• Sedentary work with occasional walking or standing and limited physical exertion.