IT Support Analyst II (Healthcare IT)

Location: Remote

Salary: $62,400–$75,000 per year, plus an annual discretionary bonus.

Company

hirify.global is a physician-led U.S. radiology practice serving hospitals and healthcare facilities nationwide through affiliated practices.

What you will do

• Provide IT support for desktop PCs, mobile devices, VPN connectivity, hirify.global systems, and end users.
• Manage user access, incidents, service interruptions, downtimes, and on-call support.
• Analyze HL7 messages and recurring system issues, coordinating permanent solutions with internal and external resources.
• Document IT processes, how-to guides, and downtime procedures to support training and close knowledge gaps.
• Use ticketing systems to record issues and resolutions and communicate with customers and internal teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience is preferred.
• Experience supporting healthcare IT environments, including PACS systems and radiology workflows.
• Proficiency in software installation and configuration, hardware, networks, troubleshooting, and voice dictation systems such as PowerScribe.
• Strong customer service, critical thinking, and creative problem-solving skills.
• Prior healthcare IT experience and the ability to provide effective on-call support.

Culture & Benefits

• Flexible remote schedules.
• Competitive benefits with eligibility beginning the month after hire.
• Generous paid time off and paid holidays.
• Compensation reviews and career growth opportunities.
• Health and wellness coverage, 401(k) benefits, family planning, and telehealth options, subject to eligibility.