Technical Lead - US Remote (Health IT)

Location: Remote within the United States; occasional travel of less than 10% required.

Salary: $50,000–$55,000 USD per year

Company

hirify.global provides cloud-based clinical communication and physician scheduling solutions for medical practices, hospitals, and health systems.

What you will do

• Provide day-to-day technical support to operational contacts and customer account teams.
• Apply clinical workflow knowledge to optimize hirify.global configurations and improve customer adoption.
• Train customers on self-administration best practices and collaborate with the Support Center through Zendesk.
• Manage, resolve, and document complex escalations, technical concerns, and configuration changes.
• Prepare and analyze reports for business reviews using custom reporting and analytics tools.
• Provide tier-three support, document best practices, and contribute product feedback and enhancement requests.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 2 years of experience supporting SaaS customers or troubleshooting technical workflows.
• Strong technical expertise with the ability to apply solutions in complex environments.
• Ability to manage multiple tasks and resolve technical issues under pressure.
• Excellent written, verbal, relationship-building, and customer service skills.
• At least 1 year of hirify.global implementation or support experience is preferred.

Nice to have

• Healthcare or clinical workflow experience.
• Proficiency with reporting tools such as Looker.

Culture & Benefits

• Remote-first work environment.
• Health, dental, vision, life, and disability insurance available from day one.
• 401(k) plan with company match and immediate vesting.
• 17 company holidays, 2 floating holidays, and paid time off.
• Internal advancement opportunities in a growth-oriented, transparent, and innovative environment.