Service Desk Specialist (Healthcare Credentialing)

Location: Salt Lake City, Utah, United States; flexible work schedules with work-from-home options available

Salary: $41,205–$99,902 annually, varying by work location, knowledge, position level, and experience

Company

hirify.global develops healthcare credentialing solutions through Modio and the OneView credentialing management platform.

What you will do

• Support clients using the OneView credentialing management platform.
• Respond to client questions and problems through live chat, email, and phone.
• Prioritize, manage, and close support tickets efficiently.
• Assess client needs, follow up with urgency, and involve relevant internal teams when needed.
• Maintain a high-touch, high-satisfaction support experience in a collaborative, fast-paced environment.

Requirements

• 2–4 years of experience in customer service or an information systems service desk role.
• Experience with live chat and ticketing platforms such as Zendesk and Jira Service Desk.
• Experience answering live calls, including through Zoom Phone.
• Strong verbal and written communication, organization, problem-solving, and time-management skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• High school diploma or bachelor’s degree strongly encouraged.

Culture & Benefits

• Collaborative, team-oriented, and fast-paced work environment.
• 401(k) retirement plan with company match.
• Medical and dental coverage, onsite health centers, wellness programs, and behavioral health appointments.
• Paid parental leave, fertility coverage, adoption assistance, and marriage counseling.
• Training resources, including free LinkedIn Learning courses, plus tuition reimbursement.
• Volunteer time off, employee matching grants, and recognition rewards.