Junior Service Desk Analyst (Healthcare)

Location: Remote, United States; occasional onsite work at corporate or client offices may be required, with up to 5% travel.

Salary: USD 35,000–40,000 yearly.

Company

hirify.global provides technology consulting, engineering, and digital experience services for brands across various industries.

What you will do

• Support customers through phone, chat, and service portal tickets.
• Diagnose and resolve clinical, desktop, Microsoft, computer, printer, and network issues, prioritizing first-contact resolution.
• Document troubleshooting steps, known issues, and solutions in the knowledge base.
• Escalate incidents when necessary and communicate status updates and follow-up actions.
• Identify support trends and undocumented issues for supervisors and other IT teams.
• Participate in rotating on-call and Saturday coverage schedules.

Requirements

• Must be based in the United States and maintain a private, dedicated workspace with a strong wired internet connection.
• Associate’s degree in Computer Science, Information Systems, or a similar technical field, or equivalent related experience and certifications.
• At least 6 months of related experience.
• Experience troubleshooting healthcare or clinical applications and Microsoft products.
• Knowledge of computer, printer, and network troubleshooting and installation procedures.
• Strong customer service, phone etiquette, documentation, teamwork, independent problem-solving, and confidentiality skills.

Culture & Benefits

• Full-time employment with medical, dental, vision, disability, life insurance, and AD&D coverage.
• 401(k) plan with employer matching, health savings account, and flexible spending accounts.
• Career coaching, certifications, training, technical leadership programs, and learning platforms.
• Flexible working hours, employee assistance, wellbeing programs, and internal communities.
• Evening, weekend, and holiday coverage may be required according to schedule.