Customer Success Manager, Enterprise (Missouri Valley)

Location: Missouri Valley, United States

Company

hirify.global develops AI-powered enterprise email security and SaaS products.

What you will do

• Serve as the primary contact for assigned enterprise customers and build strategic relationships across organizational levels.
• Guide onboarding, platform adoption, customer success planning, and ongoing value delivery.
• Lead QBRs and EBRs, communicate ROI, and align customers on success metrics supporting retention and expansion.
• Monitor customer health, manage escalations, and coordinate issue resolution with Product, Engineering, Support, and Sales.
• Provide product education, communicate roadmap updates, and identify opportunities for expanded adoption.
• Share actionable customer insights to support product improvements.

Requirements

• 5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles.
• Experience managing large customer portfolios and building long-term executive relationships.
• Strong communication, presentation, organization, analytical, and problem-solving skills.
• Experience resolving escalations while maintaining a positive customer experience.
• Proficiency with CRM and case management tools such as Salesforce and Jira.
• Technical understanding of internet technologies, networking, email security products, and a bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.

Culture & Benefits

• Eligibility for base salary, bonus or incentive compensation, equity, and a comprehensive benefits package.
• Recruiting includes video interviews, AI-assisted interview preparation tools, and pre-employment checks.
• Hiring and screening decisions are made by people in accordance with applicable legislation and company security and privacy policies.

Hiring process

• Submit an application; responses are typically provided within two weeks.
• Successful candidates complete video interviews and pre-employment checks before receiving a final offer.