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57 минут назад

Lead Customer Success Manager (AI)

100 000 - 150 000$
Формат работы
remote (только USA)/hybrid
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Lead Customer Success Manager (AI): Owns strategic outcomes for Premier Tier legal-technology accounts while leading AI adoption, change management, and customer success methodology with an accent on executive engagement, measurable ROI, and defensible AI-enabled legal workflows. Focus on coaching CSMs, building repeatable adoption playbooks, navigating complex stakeholder environments, and partnering with Sales on renewals and expansion.

Location: Illinois, United States; remote/hybrid

Salary: $100,000–$150,000 annually, plus annual performance bonus and long-term incentives

Company

hirify.global develops legal technology and eDiscovery solutions for complex legal, compliance, and litigation workflows.

What you will do

  • Own outcomes and overall success-program quality for a portfolio of Premier Tier accounts.
  • Coordinate account teams, manage customer health, and build renewal business cases.
  • Lead ROI summaries, benchmarking reports, executive business reviews, and value-orientation programs.
  • Advise general counsels, senior partners, and legal operations leaders on AI adoption, governance, workflow defensibility, and legal-practice transformation.
  • Create AI adoption, change-management, and Tier 1 methodology playbooks.
  • Coach CSMs, represent the function in cross-functional forums, and partner with Sales on account intelligence and expansion strategies.

Requirements

  • 7–10 years of experience in Customer Success, Consulting, or Strategic Account Management.
  • Demonstrated ownership of enterprise or Premier Tier relationships and measurable outcomes across complex, multi-stakeholder accounts.
  • Experience developing team methodologies, playbooks, or enablement assets.
  • C-suite credibility and the ability to lead executive conversations and influence strategic decisions.
  • Deep AI fluency, including AI adoption strategy, governance, workflow defensibility, and AI-enabled legal-practice transformation.
  • Deep expertise in legal technology, eDiscovery, litigation operations, or a compliance-regulated environment is required.

Nice to have

  • Background in legal practice, litigation support, or legal operations.
  • Experience with Premier or paid success programs, defined SLAs, and commercial accountability.
  • Advanced Gainsight expertise, including scorecard logic and reporting.

Culture & Benefits

  • Remote/hybrid work arrangement.
  • Competitive base salary, annual performance bonus, and long-term incentives.
  • Opportunity to lead department-level initiatives with measurable business impact.
  • Cross-functional collaboration with Product, Sales, and customer-facing teams.

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