Senior Customer Engineer (Cloudflare)

Location: Hybrid, Dubai, UAE. Travel of up to 20–50% may be required for customer meetings, conferences, industry events, and in-person collaboration.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and developer platform services.

What you will do

• Lead technical discovery, validation, demonstrations, architectural design, and Proof of Concept plans with Account Executives.
• Map customer infrastructure and requirements to hirify.global solutions across DNS, CDN, Zero Trust, Network Security, WAF, and Workers.
• Guide technical onboarding, migrations, deployment architecture, configuration best practices, and customer adoption without executing implementation work directly.
• Own technical health, risk, value realization, renewal, and expansion activities, including technical Quarterly Business Reviews and cross-sell or up-sell opportunities.
• Act as a trusted technical advisor for engineering teams and C-level stakeholders throughout the customer lifecycle.
• Use AI agents, LLMs, scripting, telemetry, and internal platforms to automate documentation, security questionnaires, sandbox provisioning, and workflow tasks.

Requirements

• Fluent English in written and spoken communication.
• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and clearly explain complex enterprise network and security architectures to technical and executive audiences.
• Experience in quota-carrying or revenue-aligned environments, enterprise sales cycles, SaaS metrics, and business value translation.
• Depth in at least four technical areas, including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Arabic language skills.
• Experience creating technical workshops, code samples, documentation, or developer onboarding resources.
• Knowledge of LLM orchestration, RAG architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, and SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Culture & Benefits

• Hybrid work with an emphasis on curiosity, iteration, and practical problem solving.
• Opportunity to use AI as part of everyday technical and customer workflows.
• Work on products supporting Internet performance, security, reliability, and privacy.
• Applicants reaching the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment may be conditioned on authorization to receive technology controlled under U.S. export control laws without sponsorship for an export license.