Senior Pre- & Post-Sales Customer Engineer, Enterprise

Location: Remote role supporting a West Coast territory; listed locations are San Francisco, Seattle, and Denver, United States

Compensation: $193,393–$241,742 annual on-target earnings, with a 70/30 base-to-variable split

Company

hirify.global is a software company founded by former product managers that helps organizations understand and improve product success and software experiences.

What you will do

• Own strategic enterprise accounts across acquisition, implementation, adoption, expansion, and escalation.
• Partner with Account Directors on technical evaluations, tailored demos, requirements gathering, installation guidance, and hands-on workshops.
• Lead complex onboarding, integrations, training, deployment planning, and customer-specific implementation playbooks.
• Diagnose adoption barriers, identify expansion opportunities, and connect technical execution to retention, ROI, and value realization.
• Resolve complex technical escalations and ambiguous problems, involving Product or Engineering when needed.
• Build reusable playbooks, document fixes, coach peers, and use AI tools to improve account research, content creation, and workflows.

Requirements

• 5–8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Hands-on experience with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
• Experience managing strategic enterprise accounts with executive stakeholders and complex technical or business requirements.
• Ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical work to retention, expansion, ROI, and value realization.
• Hands-on use of AI tools in account research, content creation, or workflow automation, plus experience mentoring junior technical team members.

Nice to have

• Experience with hirify.global, digital adoption platforms, product analytics, or in-app experience tooling.
• Mobile development experience with Swift, Android, or React Native.
• Knowledge of data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Experience creating reusable frameworks, playbooks, or processes adopted by a broader team.

Culture & Benefits

• Values include Bias to Act, Hone Your Craft, The Team is hirify.global, and Maniacal Focus.
• United States benefits include employer-heavy health coverage with $0 premium options.
• Strong 401(k) match, equity, and flexible time off.
• Equal-opportunity workplace with reasonable accommodation available during the recruitment process.