Service Operations Supervisor (Logistics)

Location: Ventura, California, United States; on-site

Salary: $75,000–$90,000 per year

Company

hirify.global provides on-demand, last-mile logistics for construction and adjacent industries through a nationwide fleet of cars, trucks, and flatbeds.

What you will do

• Lead, coach, and develop frontline Service Representatives and Specialists through regular one-on-ones, performance management, and career development.
• Manage live queues, shift coverage, and adherence to service-level commitments.
• Act as the primary escalation lead for complex deliveries and customer issues.
• Develop, document, and maintain standard operating procedures and related training.
• Identify operational gaps and inefficiencies and partner cross-functionally on scalable solutions.
• Provide real-time guidance during high-volume or high-severity service scenarios.

Requirements

• Proven frontline people leadership experience with a coaching, accountability, and performance-management approach.
• Experience running real-time operations such as live queues, dispatch, logistics, or high-volume service environments.
• Strong judgment and decision-making skills in fast-paced, high-pressure situations.
• Clear, direct communication and effective cross-functional coordination.
• Strong process discipline and the ability to follow, improve, and reinforce SOPs.
• Customer-first mindset and strong operational instincts.

Nice to have

• Experience supervising service teams in logistics, dispatch, or last-mile delivery.
• Demonstrated success improving team performance through coaching.
• Experience working in fast-changing environments with limited structure.

Culture & Benefits

• Day-to-day leadership role with visible operational impact.
• Opportunity to solve real operational challenges in a fast-growing startup.
• Close collaboration with cross-functional partners.
• Health, dental, and vision benefits, 401(k), and equity.