Global Key Account Manager (Textiles)

Location: SE 97th Ave, Clackamas, OR, USA

Salary: USD 89,000–119,000 per year

Company

SGS provides inspection, verification, testing, and certification services through a global network of offices and laboratories.

What you will do

• Develop global account strategies and translate them into coordinated action plans.
• Serve as the primary client contact and coordinate orders, inquiries, technical exchanges, and service delivery across SGS affiliates.
• Drive revenue growth by networking with account decision-makers and identifying new opportunities across SGS business lines.
• Manage global agreements, contracts, invoices, claims, customer concerns, and service delivery issues.
• Monitor KPIs, service-level requirements, financial targets, revenue trends, customer satisfaction, and outstanding invoices.
• Collaborate with international teams, share best practices, support SGS offices, and report account performance and issues to management.

Requirements

• Bachelor’s degree or equivalent, preferably in analytical sciences, engineering, or business.
• At least 5 years of account management, customer service, or relevant experience with a successful track record.
• At least 2 years of experience in the relevant Softlines industry.
• Experience working in international or multicultural environments.
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Ability to work onsite in Clackamas, Oregon, USA.

Culture & Benefits

• Medical, dental, and vision insurance.
• Life insurance and employee assistance programs.
• 401(k) with company match and immediate vesting upon enrollment.
• Online training, classroom development experiences, and tuition reimbursement.
• Paid time off and family leave.