Service Delivery Representative III (Financial Services)

Location: Riverside, California, United States; part-time, 30 scheduled hours per week

Salary: $24.56–$35.62 per hour

Company

hirify.global provides financial products and member services through branch, digital, chat, and secure messaging channels.

What you will do

• Handle complex member inquiries and provide solutions across products, services, procedures, and policies.
• Process account transactions, ACH payments, electronic payments, domestic and international wire transfers, card claims, and account maintenance requests.
• Research member accounts, identify fraud or impersonation risks, resolve concerns, and protect confidential records.
• Support eServices, Chat, Secure Message, Zelle, and other electronic money transfer channels.
• De-escalate difficult interactions, recommend relevant products and financial education resources, and collaborate with specialty departments.
• Mentor SDR I and SDR II representatives, contribute to training resources and service initiatives, and share process improvements.

Requirements

• High school diploma or GED required.
• 3–5 years of related experience required.
• Advanced knowledge of account fraud transactions, debit and credit cards, loans, retirement products, share insurance, legal processes, and specialty products.
• Strong communication, reflective listening, accuracy, transaction documentation, and problem-solving skills.
• Ability to work independently, use multiple technology systems, protect member information, and exercise sound judgment.
• Ability to comply with BSA regulations, regulatory requirements, and assigned training.

Culture & Benefits

• Part-time schedule of 30 hours per week.
• Member-focused service environment emphasizing empathy, confidentiality, and personalized support.
• Inclusive hiring and workplace commitment.
• Equal opportunity employer participating in E-Verify.