(USA) Principal, Technology Operations - Cross-Border Experience (eCommerce)

Location: United States — Bentonville, Arkansas; Bellevue, Washington; or Sunnyvale, California

Annual salary: $90,000–$180,000 in Bentonville or $108,000–$216,000 in Bellevue, plus performance-based bonuses and possible stock compensation.

Company

hirify.global supports Walmart’s eCommerce and Marketplace ecosystem by delivering scalable customer- and seller-facing capabilities across international markets.

What you will do

• Lead planning and execution of large-scale initiatives supporting customer and seller experience and international expansion.
• Partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, Operations, and business teams.
• Own end-to-end cross-border journeys, including discovery, checkout, delivery, returns, customer care, fraud, escalations, and seller support.
• Use customer insights, operational metrics, and data to identify friction, prioritize improvements, and measure experience health.
• Resolve cross-functional operational issues and ensure capabilities are scalable, compliant, and launch-ready across new markets.

Requirements

• Experience leading customer and seller experience initiatives in eCommerce, marketplace, or international business environments.
• Experience delivering complex, cross-functional technology, project, program, or operations initiatives.
• Understanding of customer behavior, seller journeys, and the operational drivers of trust, satisfaction, adoption, and retention.
• Experience using customer feedback, operational metrics, and data to prioritize improvements and measure business impact.
• Strong stakeholder management, communication, leadership, and influencing skills.
• Bachelor’s degree in a relevant field with 5 years of related experience, or 7 years of experience in project management, program management, program operations, or a related area.

Nice to have

• Master’s degree in a relevant field with 4 years of related experience.
• Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase opportunities, and company-paid life insurance.
• Paid time off, sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short- and long-term disability coverage, company discounts, military leave pay, and adoption and surrogacy expense reimbursement.
• Walmart-paid education benefits covering tuition, books, and fees for eligible programs.