Senior Merchandising Operations Program Manager (Ecommerce)

Location: Boston, MA or Lewisberry, PA, United States

Salary: $129,500–$207,000 per year

Company

hirify.global operates an ecommerce platform for pet products and services.

What you will do

• Own the strategy for voice programs and experience improvement across vendors, Category Managers, and hirify.global Partner Hub users.
• Design and scale surveys, interviews, roundtables, workflow reviews, module feedback, and ticket-response analysis.
• Build a centralized feedback-to-action process that identifies themes, routes issues, and tracks outcomes.
• Translate qualitative and quantitative insights into business problems, impact statements, recommendations, and prioritized action plans.
• Partner with Product, Operations, Enablement, Analytics, and business stakeholders to influence roadmaps and implement improvements.
• Develop vendor-facing help and support content strategies and build business cases connecting experience improvements to measurable outcomes.

Requirements

• 6+ years of business experience in ecommerce, retail, product management, program management, user experience, vendor management, or a related field.
• 2+ years in a Product Manager, UX Researcher, Program Manager, ecommerce vendor, or comparable customer-insight role.
• Strong business acumen, strategic and analytical skills, and the ability to connect feedback with operational metrics and business outcomes.
• Experience synthesizing feedback from surveys, interviews, workshops, operational reviews, or similar mechanisms.
• Excellent written and verbal communication skills with the ability to influence cross-functional stakeholders without direct authority.
• Bachelor’s degree required.

Culture & Benefits

• Full-time position with medical, dental, vision, life, disability, and other insurance options.
• 401(k), equity grants, and potential annual bonus eligibility for applicable positions.
• Unlimited PTO for exempt salary team members, subject to manager approval.
• Six paid holidays, parental leave, family services, backup dependent care, flexible spending accounts, and telemedicine.
• Pet adoption reimbursement, employee assistance programs, and discounts on pet insurance and hirify.global.com products.