Broker Services 08/10/2026 Class

Location: Remote - United States

Salary: $16.00/hour

Company

hirify.global is an insurance and insurtech company that distributes life, health, and wealth insurance products and supports independent agents and their clients.

What you will do

• Handle a high volume of inbound calls from brokers and provide accurate, timely assistance.
• Resolve application-status questions, system-navigation requests, and general troubleshooting issues.
• Use multiple systems to research issues, document interactions, and deliver effective resolutions.
• Apply active listening and critical thinking to determine appropriate outcomes.
• Meet standards for call quality, attendance, productivity, and schedule adherence.
• Communicate with supervisors, attend team meetings, and complete ongoing training.

Requirements

• At least one year of customer service experience.
• Comfort working across multiple software systems, with basic computer and technology skills.
• Strong communication skills and a service-first approach.
• Ability to work remotely from the United States with a home-office setup meeting remote-work requirements.
• Availability for a schedule that includes at least one weekend day during AEP.
• Willingness to complete a background check.

Nice to have

• Telesales or contact-center experience.
• Familiarity with Medicare.

Culture & Benefits

• Paid training is provided.
• Remote/work-from-home arrangement.
• Seasonal assignment running through AEP/OEP, with potential for extended opportunities based on client needs and performance.
• Production schedules begin after October 1 and are assigned by Workforce Management.