Senior Director, Customer Engagement-Hematology (Oncology)

Location: Horsham, Pennsylvania, United States of America

Company

A global healthcare organization developing innovative medicines and MedTech solutions across complex diseases, including oncology.

What you will do

• Define an integrated customer engagement strategy across Area Business Specialists, Thought Leader Liaisons, and Oncology Clinical Educators.
• Lead execution strategy for the hematology portfolio, including Darzalex, Tecvayli, and Talvey, across different product lifecycle stages.
• Coordinate customer experiences while preserving strict separation between promotional and non-promotional activities.
• Lead and develop a national field-based organization, reinforcing role clarity, decision rights, and compliance-first expectations.
• Partner with Marketing, Medical Affairs, Market Access, Compliance, and Legal to align customer priorities and engagement standards.
• Build integrated insights, field effectiveness, and leadership capabilities through data-driven decision-making and scenario-based compliance training.

Requirements

• Bachelor’s degree required; an MBA and biology or scientific background are preferred.
• At least 10 years of business experience in sales, marketing, key account management, or disease area education, including 5+ years of marketing experience.
• US in-line experience across multiple brands and product lifecycle stages, including product launches.
• Demonstrated financial and business acumen, with experience working with marketing agencies, key opinion leaders, hospitals or treatment centers, GPOs, and contract employees.
• Strong leadership and stakeholder influence skills in complex, highly regulated environments.
• Oncology experience is preferred; experience developing AI literacy and responsible AI use is also preferred.

Nice to have

• Oncology experience.
• Experience building team AI literacy and confidence.
• Commitment to learning and applying emerging technologies such as AI.

Culture & Benefits

• Inclusive work environment focused on individual dignity, diversity, and merit.
• Patient-centered work supporting the development of oncology treatments and cures.
• Strong emphasis on integrity, compliance, and responsible collaboration across commercial, medical, and educational functions.
• Equal opportunity employment and an inclusive interview process with accommodation support.