Channel Strategy, Operations (Cybersecurity)

Location: Thailand; hybrid environment

Company

RSA provides identity and access management, authentication, access lifecycle management, and identity governance solutions for organizations worldwide.

What you will do

• Manage the Americas Channel Partner Program, including program structure, benefits, onboarding, training tracking, and certifications.
• Maintain partner data across CRM, PRM, and marketplace systems, and manage Salesforce channel support cases.
• Analyze partner performance, marketplace activity, pipeline, renewals, certification rates, and tier performance.
• Deliver partner-facing presentations, operational updates, quarterly business review materials, and enablement content.
• Support partners with AWS, Azure, distributor, and other cybersecurity solution marketplaces.
• Contribute to operational excellence, channel enablement, segmentation, and Microsoft Marketplace growth initiatives.

Requirements

• Bachelor’s degree in Business, Marketing, Operations, or a related field.
• 5–7 years of experience in channel operations, sales operations, or partner program management within cybersecurity or technology.
• Experience with Excel or Sheets, CRM systems, and BI tools, including Salesforce and Power BI.
• Strong organizational, communication, analytical, and process-oriented skills.
• Ability to create and deliver live training and presentations to internal and external audiences.
• Ability to work effectively in a hybrid environment with global teams.

Nice to have

• Experience with multi-tier channel ecosystems and distribution.
• Partner enablement or onboarding program development experience.
• Knowledge of cybersecurity sales models, partner incentives, or reseller frameworks.
• Familiarity with PRM systems, e-learning platforms, or partner incentive management tools.
• Experience supporting marketplace partners or working with Microsoft ISVs.

Culture & Benefits

• Work with global teams in a hybrid environment.
• Support cybersecurity solutions used by organizations across financial services, healthcare, energy, and technology services.
• Collaborate across channel sales, marketing, enablement, and partner ecosystems.