Operations Manager (Mail Services)

Location: Boston, Massachusetts, United States; all duties must be performed at a Harvard or Harvard-designated location.

Company

hirify.global's Central Administration supports the university's schools, students, faculty, staff, alumni, and surrounding communities through administrative and operational services.

What you will do

• Manage daily operations for hirify.global Mail Services, including mail processing, sorting, forwarding, satellite mail centers, and administrative workflows.
• Oversee, train, schedule, and support the performance management of mail services staff.
• Manage customer service, postage metering, parcel tracking systems, postal compliance, and relationships with internal customers.
• Coordinate billing, payroll, budgets, business planning, and monthly, quarterly, and annual operational reporting.
• Lead key projects such as FAS package distribution and student move-in, while monitoring information systems and data integrity.
• Maintain the Mail Services website and coordinate with facilities, housing offices, marketing, and communications partners.

Requirements

• Bachelor's degree preferred with three to five years of experience in mail operations.
• Strong knowledge of mail industry operations, with shipping and receiving experience preferred.
• Strong communication, organizational, problem-solving, negotiation, and conflict-resolution skills.
• Proficiency with Windows, Microsoft Word, Microsoft Excel, Android, and Mail Services software systems.
• Current, valid Massachusetts driver's license and DOT Medical Examiner's Certificate required.
• Ability to work onsite in Boston and perform physical duties, including lifting up to 70 pounds and team lifting up to 150 pounds.

Nice to have

• Experience in a university, college, or mail service industry setting.
• Knowledge of hirify.global operations.
• Willingness to travel to industry conferences and training sessions.

Culture & Benefits

• Full-time schedule of 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Generous paid time off, including parental leave.
• Medical, dental, and vision insurance beginning on day one.
• Retirement plans with university contributions and wellbeing resources.
• Professional development, tuition assistance, commuter benefits, discounts, and campus perks.
• hirify.global is unable to provide visa sponsorship for this position.