Technical Support Engineer 2 (Windows/Linux/VMware)

Location: Remote, associated with Dallas, Texas, United States; occasional travel and on-call, after-hours availability may be required.

Company

hirify.global provides enterprise data center, cloud, managed services, and interconnection solutions.

What you will do

• Monitor, manage, and troubleshoot Windows, Linux, cloud, application, network, and virtual infrastructure across multiple data centers.
• Maintain VMware platforms, including vCenter and vCloud Director, and decommission physical and virtual servers and firewalls.
• Resolve issues involving Active Directory, DNS, DHCP, WINS, DFS, routing, firewalls, load balancers, IIS, Apache, NGINX, ColdFusion, MySQL, and MSSQL.
• Support customer Windows and Linux environments and troubleshoot backup and restore systems using Veeam, Commvault, Zerto, and Avamar.
• Document procedures, maintain team standards, train support staff, and implement operational efficiencies.
• Participate in an on-call rotation and provide after-hours technical support.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5+ years of experience in information technology, including 3+ years supporting Windows and/or Linux platforms.
• 3+ years of experience with VMware virtual infrastructure and Microsoft SQL and IIS services.
• Experience with Active Directory, Microsoft products including SharePoint, Office 365, and SCCM, and TCP/IP network administration.
• Required scripting experience with Python, PHP, or PowerShell.
• Strong troubleshooting, customer service, communication, documentation, prioritization, and project planning skills; flexibility to work required schedules.

Nice to have

• Experience with ScienceLogic, Zabbix, or Ansible.

Culture & Benefits

• Fast-paced, growing enterprise environment with collaborative team operations.
• Health, vision, and dental insurance packages.
• Short-term and long-term disability insurance and life insurance.
• 401(k) with company match.
• Three weeks of paid time off and paid holidays.