Technical Support Associate - Workstation Support

Location: Buenos Aires, Argentina; at least 3 days per week in the office

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Provide courteous in-person and remote second-level support for workstation, endpoint, mobile, and productivity-tool incidents.
• Troubleshoot Windows, Mac OS, iOS, Android, Microsoft 365, peripherals, security tooling, printers, and LAN connectivity.
• Diagnose recurring issues, identify root causes, document resolutions, and drive durable fixes with engineering, operations, network, and security teams.
• Create and maintain small PowerShell, Bash, or Python automations, self-service workflows, runbooks, and knowledge-base articles.
• Validate conference rooms and support voice, video conferencing, displays, audio/video, and AV equipment.
• Provision and deploy workstations, maintain asset records, and coordinate equipment repairs or replacements.

Requirements

• Bachelor’s degree or at least 3 years of relevant work experience.
• Experience supporting Windows OS, Mac OS, Microsoft 365, and basic iOS and Android environments.
• Advanced English and Spanish communication skills required.
• Experience supporting enterprise users, with 2–4 years supporting 300 or more users preferred.
• Scripting fundamentals in PowerShell, Bash, or Python and experience with automation or AI-assisted support approaches.
• Knowledge of networking, printers, conference-room technology, AV equipment, ITIL concepts, and ServiceNow is preferred.

Culture & Benefits

• Customer-focused onsite technical support centered on employee experience.
• Continuous improvement through automation, self-service, shift-left practices, and knowledge sharing.
• Collaboration with endpoint engineering, network operations, security, Facilities, vendors, and AV partners.
• Individual contributor role emphasizing ownership, proactive problem-solving, accountability, and constructive collaboration.