Technical Support Associate - Workstation Support

Location: Bogota, Colombia; at least 3 days per week in the office

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and governments.

What you will do

• Provide courteous second-level technical support for escalated workstation, endpoint, mobile, and productivity-tool incidents through in-person, phone, email, and chat channels.
• Troubleshoot Windows, Mac OS, Microsoft 365, mobile devices, peripherals, security tooling, printers, and local area network connectivity.
• Diagnose recurring incidents, identify root causes, drive durable fixes, and collaborate with network, endpoint engineering, security, operations, vendors, Facilities, and AV partners.
• Create and maintain small PowerShell, Bash, or Python scripts and reusable automation or self-service workflows, including agentic AI initiatives.
• Validate conference rooms and provide operational support for voice, video conferencing, displays, audio/video equipment, and AV peripherals.
• Provision and deploy workstations, maintain asset records, and create knowledge articles, SOPs, and runbooks in support of repeatable service delivery.

Requirements

• At least 6 months of relevant work experience or a Bachelor’s Degree.
• Experience troubleshooting Windows OS, Microsoft 365, Mac OS, and basic iOS and Android support.
• Ability to provide strong customer service, explain technical concepts clearly, prioritize work, and use sound independent judgment.
• Knowledge of endpoint hardware, peripherals, mobile devices, collaboration technology, conference rooms, and AV/conferencing endpoints.
• Intermediate networking connectivity troubleshooting and local or LAN printer installation and support experience.
• Availability to work in the Bogota office at least 3 days per week.

Nice to have

• 2–4 years of experience supporting 300 or more users in an enterprise environment.
• Experience with scripting, automation, AI-assisted workflows, self-healing support, or demand reduction.
• Familiarity with ITIL concepts and ServiceNow or similar ITSM tools.

Culture & Benefits

• Customer-focused support model centered on employee experience and operational reliability.
• Culture of ownership, continuous improvement, knowledge sharing, and constructive collaboration.
• Opportunity to contribute to automation, self-service, shift-left, and agentic AI initiatives.
• Work as part of an engineering-first Corporate IT transformation.