Vice President, Client Success (Healthcare)

Location: Remote - United States

Salary: $190,000–$230,000 USD annually, with potential discretionary bonus and/or equity awards.

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, including enterprise healthcare platforms and operational solutions.

What you will do

• Develop and execute the Client Success strategy across the healthcare client portfolio.
• Build executive relationships with health plans, PBMs, providers, and healthcare organizations.
• Lead governance, executive business reviews, strategic planning, renewals, and commercial discussions for key accounts.
• Establish client health frameworks using operational, financial, relationship, and adoption metrics.
• Identify retention, expansion, cross-sell, and recovery opportunities before risks affect client satisfaction.
• Lead and develop the Client Success organization while partnering with Product, Operations, Professional Services, Sales, and Support.

Requirements

• Bachelor’s degree required; a master’s degree is preferred.
• 12+ years of progressive leadership experience in Client Success, Account Management, Professional Services, Healthcare Operations, or related fields.
• Experience leading enterprise healthcare technology or healthcare services client relationships.
• Experience managing executive relationships with health plans, PBMs, providers, or healthcare organizations.
• Ability to lead large cross-functional organizations through complex initiatives.
• Strong commercial acumen and exceptional executive communication, presentation, and influencing skills.

Nice to have

• Experience in healthcare payer, pharmacy benefit management, or healthcare technology.
• Experience with SaaS, healthcare administration platforms, claims systems, pharmacy technology, or digital health solutions.
• Experience leading strategic accounts with significant recurring revenue.
• Experience implementing Client Success methodologies and client health measurement frameworks.

Culture & Benefits

• Remote work within the United States.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunities.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.