Collections Specialist (Early Stage) - Hybrid

Location: Hybrid in Millsboro, Delaware, United States; four days per week in the office at 499 Mitchell Street, Millsboro, DE 19966. Eligible candidates must live within reasonable commuting distance.

Salary: $18.00–$37.67 USD per hour, plus a 10% shift differential for the evening shift.

Company

M&T Bank provides banking and financial services to consumers and businesses.

What you will do

• Make and receive a high volume of customer calls using automated dialing technology.
• Discuss past-due accounts and recommend repayment plans or other available resolution programs.
• Support customers with credit cards, auto loans, recreational vehicle loans, and overdraft accounts.
• Document customer interactions accurately in internal systems while navigating multiple applications.
• Research account issues, including potential fraud or insurance-related matters, and escalate concerns when appropriate.
• Answer questions from customers and internal business partners while following regulatory, compliance, and operational risk requirements.

Requirements

• High school diploma or GED.
• At least 1 year of relevant work experience.
• Strong verbal communication, phone etiquette, empathy, professionalism, and rapport-building skills.
• Attention to detail, accurate documentation, computer proficiency, multitasking, and problem-solving abilities.
• Availability Monday through Friday for four 8:00 a.m.–4:30 p.m. shifts and one 12:30 p.m.–9:00 p.m. shift.
• Availability to work 1–2 Saturdays per month from 8:00 a.m. to 12:30 p.m.

Nice to have

• Experience in collections, customer service, retail sales and service, contact centers, banking, financial services, account servicing, or consumer lending.
• Experience with business software applications and strong written communication skills.

Culture & Benefits

• Collaborative environment focused on support, development, and employee engagement.
• Team-building activities and events.
• Opportunities to develop customer service, negotiation, problem-solving, and financial services skills.
• 10% shift differential for the evening weekday shift.