Technical Product Support (TPS) Engineer III – (E3) (Semiconductor Equipment)

Location: Austin, TX, United States. Full-time onsite role with approximately 25% travel. Relocation eligible.

Salary: $96,000–$132,000 per year.

Company

hirify.global develops materials science, engineering solutions, and equipment used in semiconductor chips and advanced displays.

What you will do

• Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as the field escalation point between customers and the division, supporting engineers and technicians with documentation, troubleshooting, repairs, and debugging.
• Support alpha and beta sites during installation, operation, calibration, service, and testing of new hardware, software, and processes.
• Review engineering change orders and ensure that supporting data and field communications are complete.
• Generate and present system performance data, including MTBF, MTBI, availability, process data, and input/output spending analysis.
• Create and review technical documentation, system upgrade plans, support plans, CENs, and BKMs, and ensure implementation in the field.

Requirements

• Conceptual and practical expertise in the relevant technical discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the technical area integrates with other functions.
• Ability to solve complex problems by analyzing multiple sources of information and applying sound judgment.
• Ability to explain difficult or sensitive technical information and build consensus.
• Ability to act as a resource for less experienced colleagues and potentially lead small projects.
• Ability to work in Austin, TX and travel approximately 25% of the time.

Culture & Benefits

• Supportive culture focused on learning, development, and career growth.
• Health and wellbeing programs with support for personal and professional development.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs, as applicable.