Technical Product Support (TPS) Engineer III (E3)

Location: Austin, TX, United States; travel required 25% of the time; relocation eligible.

Salary: $96,000–$132,000 per year.

Company

hirify.global develops and services materials science and engineering solutions used in semiconductor chips and advanced displays.

What you will do

• Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as the field escalation focal point between customers and the division, supporting field engineers, technicians, and product support personnel with technical guidance and documentation.
• Support alpha and beta sites with installation, operation, calibration, service, and testing of new hardware, software, and processes.
• Initiate and review ECOs, ensuring technical data supports fixes and communicating updates to the field.
• Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
• Create, review, and present technical improvement, upgrade, support-plan, CEN, and BKM documentation and ensure field implementation.

Requirements

• Conceptual and practical expertise in the relevant discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the discipline integrates with other areas; awareness of competitive factors in the market.
• Ability to solve complex problems, assess multiple information sources, and develop new perspectives on existing solutions.
• Ability to explain difficult or sensitive information and build consensus.
• Ability to support colleagues with less experience and potentially lead small projects with manageable risks and resource requirements.
• Ability to work within broad guidelines and policies while affecting customer, operational, project, and service activities.
• Willingness to travel 25% of the time.

Culture & Benefits

• Full-time regular employment with a supportive environment focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus and stock award programs, as applicable.
• Equal opportunity employment and accessibility support for the application process.