Technical Success Specialist (TSS)

Location: United States; remote

Company

Blue Heron Capital is recruiting for a hirify.global Client Security Operations Center talent community focused on cybersecurity, privacy, and client protection.

What you will do

• Serve as the first point of contact for client questions, technical issues, and support needs.
• Manage tickets and queues to resolve client issues within service-level agreements.
• Enroll clients’ computers and mobile devices on the hirify.global platform.
• Explain privacy and identity theft concerns using established best practices.
• Coordinate with Account Success, Security Operations, and Product teams on complex client needs.
• Document client interactions, contribute to education materials, and support training, knowledge transfer, and client-facing events.

Requirements

• Around two years of experience in technical support, customer success, IT help desk work, or a combination of these.
• Working knowledge of Windows, macOS, iOS, and Android.
• Strong verbal and written communication skills with the ability to support clients by phone and email.
• Empathy, relationship-building skills, organization, autonomy, and attention to detail in a remote environment.
• Availability for regular Saturday and Sunday work, on-call shifts, nights, and holidays.
• Willingness to travel in limited circumstances.

Nice to have

• Experience in cybersecurity, privacy, identity theft, fraud, data breaches, or risk and compliance.
• CompTIA ITF+, A+, or Network+ certification.
• Experience supporting executive-level clients or a privacy certification such as CIPP.

Culture & Benefits

• Remote work with autonomous support responsibilities.
• Opportunities to deepen cybersecurity and privacy expertise.
• Potential progression into specialized cybersecurity or client success work.
• Participation in product training, knowledge transfer sessions, and client-facing initiatives.

Hiring process

• This is a talent community rather than an application for a specific open role.
• Submissions are reviewed and tagged by areas of interest; candidates are contacted when a relevant role becomes available.