Technical Success Specialist (TSS) (Cybersecurity)

Location: Remote, United States

Company

hirify.global is recruiting for a client security operations center supporting cybersecurity, privacy, and identity protection.

What you will do

• Serve as the first point of contact for client questions, technical issues, and support needs.
• Manage tickets and queues while resolving issues within service-level agreements.
• Enroll clients’ computers and mobile devices on the BlackCloak platform.
• Explain privacy and identity theft concerns using established best practices.
• Coordinate with Account Success, Security Operations, and Product teams on complex client needs.
• Document client interactions, contribute to education materials, and support training, initiatives, and events.

Requirements

• Approximately two years of experience in technical support, customer success, IT help desk work, or a combination of these.
• Working knowledge of Windows, macOS, iOS, and Android.
• Strong verbal and written communication skills, with the ability to resolve issues by phone, video conference, and email.
• Empathy, relationship-building skills, organization, autonomy, attention to detail, and the ability to work under pressure in a remote environment.
• Willingness to work regular Saturdays and Sundays, participate in on-call shifts, and travel in limited circumstances.

Nice to have

• Experience in cybersecurity, privacy, identity theft, fraud, data breaches, risk, or compliance.
• CompTIA ITF+, A+, or Network+ certification.
• Experience supporting executive-level clients.
• CIPP or another privacy certification.

Culture & Benefits

• Remote work environment with autonomous prioritization and close attention to client experience.
• Knowledge-transfer sessions and product training.
• Opportunity to develop toward specialized cybersecurity or client success work.
• Client support includes nights and holidays through on-call shifts.

Hiring process

• Submissions are reviewed and tagged according to areas of interest.
• Candidates are contacted directly when a matching role becomes available and may opt out of updates at any time.