Customer Support Associate (Fintech)

Location: Singapore office; applicants must be Singapore Permanent Residents or Citizens

Salary: SGD 54,000–59,000 gross annually (SGD 4,500–4,916 per month), plus commission based on success

Company

hirify.global is a global non-bank B2B cross-border payments company serving more than 30,000 customers with technology-led payment solutions.

What you will do

• Provide professional customer support from first contact through resolution via phone, email, chat, and eService channels.
• Deliver a seamless customer experience and provide tailored recommendations based on detailed product knowledge.
• Identify and resolve diverse customer problems quickly in a high-volume, fast-paced environment.
• Drive first-contact resolution and identify barriers to excellent service.
• Understand regulatory requirements and apply hirify.global’s policies and processes.
• Contribute to projects and business improvements.

Requirements

• At least one year of related customer service experience through phone and email.
• Fluent English is required.
• Singapore Permanent Residency or citizenship is required.
• Strong written and verbal communication skills, including the ability to explain complex information clearly.
• Strong problem-solving, conflict-resolution, attention-to-detail, and adaptability skills.
• A customer-focused, empathetic attitude and willingness to help.

Nice to have

• Financial services experience.
• Mandarin or Cantonese language skills.

Culture & Benefits

• Flexible approach to work.
• Career growth and development opportunities in a global organization.
• Paid holidays, time off, and leave for significant life events.
• Paid volunteering opportunities.
• Inclusive environment with colleagues across more than 20 countries.