Satair - Customer Resolution Specialist - Airbus Channel, APAC (Aerospace)

Location: Singapore Area

Company

Satair, part of hirify.global, provides aircraft spare-parts and related material support services.

What you will do

• Act as the focal point for APAC customers on material order-related actions.
• Manage customer quotations, orders, claims, open order books, and customer records.
• Provide timely, qualified responses and coordinate on-time material delivery.
• Support customer use of SATAIR Market and Airbus Spares Portal e-commerce platforms.
• Contribute to digital solution implementation and troubleshoot issues from customer and system-user perspectives.
• Participate in customer meetings, cross-functional activities, account support, and backup coverage.

Requirements

• Diploma and at least two years of customer service experience in a similar-sized organisation.
• Essential PC literacy, including word processing, spreadsheets, and databases.
• Proactive, customer-oriented, structured, flexible, and cooperative working style.
• Strong communication, analytical, attention-to-detail, and dispute-resolution skills.
• Ability and willingness to work under pressure in a fast-paced environment.
• Intercultural understanding and readiness to adapt to change.

Nice to have

• Experience with SAP and Freshdesk.
• Basic shipping or aviation knowledge.

Culture & Benefits

• Permanent, full-time professional position.
• Flexible working arrangements are supported where possible.
• Collaborative work across customer resolution, account support, material, logistics, and supplier functions.
• Commitment to integrity, equal opportunities, workforce diversity, and an inclusive working environment.