Satair - Head of Customer Resolution Services Asia Pacific (Satair Channel)

Location: Singapore Area

Company

hirify.global provides aerospace-related customer, supply chain, order management, and logistics services as part of Airbus Defence and Space.

What you will do

• Manage, coach, motivate, and develop the Asia Pacific customer resolution services team.
• Set objectives, targets, success criteria, and development plans, including onboarding and training new employees.
• Oversee order and RFQ entry, administration, quotation follow-up, customer returns, and complaint handling.
• Classify customer queries and coordinate commercial and technical responses with the appropriate departments.
• Collaborate with Supply Chain, Sales, and other departments to improve service delivery and business procedures.
• Drive operational efficiency, compliance, and KPI achievement across the department.

Requirements

• At least 5 years of supervisory experience, preferably in Customer Service, Supply Chain, or Logistics.
• Experience with SAP and Spec2000, with SAP used as the hirify.global Group ERP system.
• Knowledge of shipping, including dangerous goods transportation and Incoterms.
• Strong stakeholder management skills and the ability to work in an international context.
• Ability to execute and drive organizational change.
• Commitment to integrity and awareness of potential compliance risks.

Culture & Benefits

• Permanent, full-time position within a leadership job family.
• Flexible working arrangements are supported where possible to enable collaboration.
• Inclusive workplace committed to workforce diversity and equal opportunities.
• Airbus does not request monetary payments during recruitment.