Client Services Specialist

Location: Seoul, South Korea; attached to the Singapore office with a hybrid-remote work policy. Work schedule is Monday to Friday, 8:30am to 5:30pm, with possible changes based on business needs. In-person onboarding and/or identity verification may be required.

Company

hirify.global develops software that helps innovators design and create buildings, products, factories, vehicles, and media.

What you will do

• Support customers and partners with product access, account sign-in, license fulfilment, order processing, and related inquiries.
• Investigate technical and account issues, troubleshoot internal and third-party systems, and identify root causes.
• Provide support through phone, chat, web, and email while maintaining high customer and partner satisfaction.
• Deliver partner onboarding, training, webinars, readiness calls, and how-to sessions.
• Create and maintain knowledge-base content and customer self-service resources.
• Collaborate with sales and cross-functional teams on service solutions, order questions, and quarter-end activities.

Requirements

• At least 3 years of experience in a customer-facing or client services role.
• Fluent Japanese in speaking and writing is required.
• Fluent English in speaking and writing is required.
• Experience in customer service, strong verbal and written communication, and the ability to identify trends and propose solutions.
• Technology proficiency, adaptability, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Willingness to work varying shifts and overtime when necessary to meet business and customer needs.

Nice to have

• Korean or Chinese language skills.
• Experience with partner enablement, training, or knowledge-base content creation.

Culture & Benefits

• Hybrid-remote work policy connected to the Singapore office.
• Work in a collaborative environment with shared team knowledge and cross-functional cooperation.
• Opportunities to contribute to partner effectiveness, internal knowledge sharing, and service improvement initiatives.
• Compensation may include base salary, annual cash bonuses, commissions for sales roles, stock grants, and benefits based on experience and geographic location.
• Culture focused on belonging, professional accountability, and meaningful work.