Client Services Supervisor - Arenas and Stadiums

Location: Los Angeles, CA; onsite

Pay scale: $31.25 per hour. This position is not eligible for a bonus under the current bonus plan requirements.

Company

hirify.global provides ticketing products and services for concerts, festivals, sports, theater, and other live events across premier venues and event organizations.

What you will do

• Configure events and promotions for full-service clients.
• Advise venue partners on event and promotion configuration and share best practices.
• Build relationships with venues and work with Ticketing Services Managers to understand their specific challenges.
• Provide product expertise and respond to client and venue support requests.
• Troubleshoot, resolve, or escalate technical support issues while tracking client interactions.
• Monitor incoming requests, assign tasks to staff, and support junior Client Services employees.

Requirements

• 4–6 years of experience in live event ticketing and event programming.
• High school diploma or equivalent; a BA/BS degree is preferred.
• Strong problem-solving and decision-making skills in high-pressure environments.
• Ability to manage daily priorities and multitask across multiple clients.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to lead, mentor, and coach a team; collaboration and teamwork are required.

Culture & Benefits

• Medical, dental, and vision insurance.
• Paid holidays, vacation, and sick time.
• Company-paid basic life insurance, voluntary life insurance, and parental leave.
• 401(k) plan with a current 3% employer match.
• Flexible spending and health savings account options, wellness offerings, and training and education reimbursement.