Customer Service Specialist

Location: Greensboro, NC, United States

Company

hirify.global manages the Wrangler, Lee, and Helly Hansen lifestyle, outdoor, and workwear brands through a global platform and supply chain.

What you will do

• Answer retailer calls, place orders, and support inquiries, returns, and general customer questions.
• Coordinate with customers, sales, customer service management, and internal departments to resolve complex order and service issues.
• Follow up on resolutions and action plans while maintaining clear and accurate communication.
• Review and release orders to distribution centers daily to maintain workflow and support on-time delivery.
• Set up and maintain value-added services, ensuring correct pricing and billing for individual accounts.
• Maintain account instruction manuals and support special projects and training activities.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of customer service experience.
• Strong computer skills, including Internet, Excel, Word, Teams, and Outlook; proficiency in Excel.
• Excellent written and verbal communication skills.
• Analytical problem-solving skills, strong organization, attention to detail, and the ability to balance multiple responsibilities.
• Ability to adapt to change, work independently, and collaborate effectively as part of a team.

Nice to have

• SAP experience.
• Call center experience.

Culture & Benefits

• Comprehensive benefits supporting physical, emotional, social, and financial well-being.
• Apparel discounts.
• Four weeks of paid parental leave for eligible new parents.
• Flexible Fridays and tuition reimbursement.
• Workplace culture focused on equitable opportunities, belonging, and collaboration.